Before submitting a damage claim, please read the delivery conditions below. These were agreed to at checkout.

Pallet Deliveries (Large Items)

• Please check the item and packaging before signing.

• If you see major damage, please refuse the delivery so it returns to us automatically.

• If the damage is minor/cosmetic, you may accept the delivery and report it within 24 hours.

• We can usually offer a damage allowance or replacement parts.

• Damage must be reported within 24 hours with photos.
  

Parcel Deliveries (DPD, DHL, Royal Mail, Parcelforce)

• Couriers do not wait during parcel drop-offs.
  
• Please inspect your item as soon as it arrives.
  
• Any damage must be reported within 24 hours with clear photos of the box and item.
  
• Claims reported after this window may not be accepted due to courier policies.